FAQ
Where can I buy my GRIPO?
You can purchase your GRIPO Premium Grinder in our online shop. Local pickup is possible by arrangement.
Where is my product manufactured?
All components of your German premium grinder, right down to the exclusive gift packaging, are manufactured in Baden-Württemberg, a region traditionally known for its engineering and craftsmanship.
How often do I need to clean my GRIPO?
How often you need to clean your GRIPO depends heavily on your usage. Generally, the hard stainless steel and sharp, diamond-ground teeth guarantee consistently high cutting quality.
If cleaning is still necessary, we recommend using pure isopropanol and, if necessary, a non-metallic brush.
Is a GRIPO grinder worth buying?
Our goal is your lasting satisfaction! GRIPO's rust-free medical-grade stainless steel won't let you down. Unlike grinders made of wood, plastic, or aluminum, this durable stainless steel will serve you faithfully for years to come. This is reflected in our lifetime warranty and our personalized customer support.
What updates can we look forward to?
In addition to other grinders for special requirements, GRIPO also develops storage containers and a portafilter module for the GRIPO 55. All in modular design and the proven GRIPO quick-release system.
Can I provide feedback and will it be incorporated into the development of new components?
Customer satisfaction is our top priority, and we greatly appreciate your feedback on our products. You can provide us with your honest feedback at any time via our contact form. We will, of course, consider any good suggestions for improvement and may incorporate them into the development of new products.
What is the difference between medical-grade and food-grade stainless steel?
Stainless steel is fundamentally a high-quality steel consisting primarily of iron and carbon. Medical-grade stainless steel meets specific requirements regarding hygiene, allergens, hardness, and abrasion resistance, while food-grade stainless steel focuses primarily on not altering the taste and being resistant to germs and acids. Our specially selected medical-grade stainless steel combines these requirements.
Are aluminum grinders unhealthy?
Aluminum is a relatively soft material that can lead to abrasion and thus contamination of the ground material. We therefore generally advise against the use of aluminum in the food sector. Medical-grade stainless steel, on the other hand, is durable, hygienic, and indispensable for conscious consumption.
How long does shipping take?
All orders are processed the next business day. Orders from Germany are shipped free of charge. Domestic orders take 2-3 days, international orders 7-14 days. Please be aware of possible delays due to customs in your country.
Will my grinder be shipped discreetly?
Your grinder will arrive in discreet packaging. How can I exchange my product? A member of our team will contact you personally 2-3 business days after you receive your shipment to address any questions or concerns.
How do I get a copy of my invoice?
After your purchase, you will receive an invoice by email or you can easily request it via the contact form .
Sustainability :
Germany stands for sustainability as a business location, including in industry. Socio-economic and ecological aspects are important to us.
Is my data safe and secure when I order from your website?
We use the latest encryption technologies, including SSL. Your personal data will neither be rented nor sold to third parties.
How can I get in touch?
You can contact us at any time via the contact form .